General Terms & Conditions

This site is owned and operated by Gisela Graham Ltd. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at: customercare@giselagraham.co.uk.

1 The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

2 Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Gisela Graham Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

3 Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. Any weights, dimensions and capacities given about the goods are reasonable approximations.

4 Making a Purchase and Availability
Making an online purchase with Gisela Graham Ltd is easy, quick and secure and is available 24 hours a day, 7 days per week. To make a purchase add the items to your ‘basket’ and when you have selected the items you would like to buy simply click ‘Checkout’ and follow the on screen instructions.Please ensure that all fields marked with an asterisk * are completed, otherwise you will be unable to complete the checkout. All orders are subject to acceptance and availability.

5 Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.

6 Ordering errors
You are able to correct errors on your order up until the point you successfully checkout. From this point you will be able to return any products bought in error by following our standard returns procedure.

7 Website & Catalogue Product Pricing & Descriptions
We undertake all reasonable care to ensure that all the details, prices and descriptions of products in our catalogues and on our website are accurate at the time when they are either entered onto our system or printed. Whilst we always endeavour to keep the website as accurate and up to date as possible, there may be rare occasions when the information on the website or in the catalogue at a given time may not precisely reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information.

The prices payable for goods that you order are as set out in our website and are in £s sterling. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. Prices exclude delivery.

8 Payment terms
Our Payment process is operated through Trust Payments via a secure server. All card information is encrypted using the latest secure technology and passed directly to Trust Payments for authorization. No credit card information is stored on our servers at any time.

In addition to most major credit and debit cards we also offer PayPal and ApplePay as potential payment options, again via the secure Trust Payments servers.

We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. Please note that your payment transaction will appear as Gisela Graham on your credit/debit card statement.

We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

9 Delivery
Delivery charges vary according to the destination and type of goods ordered and cannot be refunded. The various delivery options, and any associated charges, are clearly shown during the checkout process and are also visible under the "Where we deliver" section on our website.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

10 Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

11 Cancellation rights
We hope that you will be delighted with your order, however there may be an occasion where you need an exchange or a refund.

If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within fourteen days following your receipt of the goods or the date on which we begin provision of the services.

Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation and inform, preferrably using our online returns form or via email to the address customercare@giselagraham.co.uk within fourteen days of delivery. You must return the products to us as soon as possible (within fourteen days of receipt of your order) after informing us that the products are damaged or have been incorrectly supplied. Please note that we will not accept the return of any damaged or incorrectly supplied products where you fail to notify us of this within fourteen days of receiving them.

Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen days, starting the day after you receive the order. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned at your cost within fourteen days of receipt of your order.

12 Cancellation by us
We reserve the right to cancel the contract between us if any of the following apply:

• We have insufficient stock to deliver the goods you have ordered
• One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers
• If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 7 days of your order.

13 Liability
13.1 If you do not receive goods ordered within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).

If you notify a problem to us under this condition, our only obligation will be, at your option:
13.1.1 to make good any shortage or non-delivery;
13.1.2 to replace or repair any goods that are damaged or defective; or
13.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

13.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

13.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. of contract

13.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

14 Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Gisela Graham Limited, 12 Colworth Grove, Browning Street, London, SE17 1LR and all notices from us to you will be displayed on our website from to time.

15 Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them every time you make a purchase.

16 Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

17 Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

18 Privacy
You acknowledge and agree to be bound by the terms of our privacy policy which are clearly stated on our website under the "Privacy" section.

19 Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.