Refunds Policy

For any orders placed on this site we offer a 14 day cancellation policy. If you would like to cancel please follow the instructions in our terms and conditions. The 14 day period starts from receipt of your order

If we require you to return any items, you will have 14 days from such a request to send the items back to us. 

Whatever the circumstances that lead to the return you will always have two options:

• We will send you a replacement identical product at no additional cost, or
• You can choose to receive a full refund for the item, including a refund for any postage costs incurred.

All refunds will be issued via our payment partner, Trust Payments, who will refund the credit card, debit card, PayPal or Apple account used when placing the order.

All refunds will be made within 5 working days of any issues being resolved. Our working days are Monday to Friday, 9:00am to 5:00pm. 

If you have any questions at all, please don't hesitate to get in touch with our customer care team via email at customercare@giselagraham.co.uk or phone on +44 (0) 207 708 6381.