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Gisela Graham's Privacy and Cookie Policy

Below we explain in more detail what information we collect and how we may use it. We do realise however that not everyone has the time to scroll through such detailed information, so we wanted to highlight our commitment to our customers privacy right at the top of this page:

Our Privacy Promise

Any data collected or stored will only ever be used to deliver you the highest possible levels of service. Wherever data is shared with third parties, such as courier companies, this is only done to ensure we can fulfil our obligations to you, and even under these circumstances we only share the level of information required to conduct our business operations. We do not store any credit card information. Should you choose to save your card details for future use on the site, this information is  managed by our payment provider TrustPayments.  Similarly, we have invested in our payment processes to make sure payment options that add additional layers of protection, such as PayPal & ApplePay, are available to our customers.

All data is collected lawfully and maintained in accordance with the UK GDPR 2018 and the Data Protection Act 2018.

Our website is not intended for children, and we do not knowingly collect data relating to children.

We do not knowingly collect any sensitive information (Special Category Personal Data) about you (this includes details about your race, ethnicity, religious or political beliefs, sexual orientation, trade union membership, health data or genetic and biometric data).

Our Details:

Address: Gisela Graham Limited, 12 Colworth Grove, Browning Street, London, SE17 1LR

Telephone: +44 (0) 207 708 6381


How it's collected

Personal Data collected for the following purposes and using the following services:

Mailing list / newsletter

  • Personal data: email address, first name and last name
Google Analytics
  • Cookies & Data Usage
  • IP address (automatically collected)
  • Web Browser Type and Version (automatically collected)
  • Operating System (automatically collected)
  • A list of URLs starting with a referring site, your activity on this website and the site you exit yo (automatically collected)
  • Worldpay Payment Gateway (only transaction amounts etc., no credit card information is stored anywhere on our systems)

How your data is stored

All personal data is stored in a secure database which is not knowingly under threat from any security breaches. Should we know of any, we will report these to the ICO and yourself.

How Is The Data Used?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our Google Analytics will only store your data for 36 months.

Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.

All personal Data is stored securely in accordance with the principles of the General Data Protection Regulation Act 2018.

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  1. Internal record keeping;
  2. Improvement of our products / services
  3. transmission by email of promotional materials that may be of interest to you
  4. contact for market research purposes which may be done using email, telephone, fax or mail

Such information may be used to customise or update the Website; in each case, in accordance with this privacy policy.

Third party websites and services

Gisela Graham may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services do not have access to certain personal Data provided by Users of this Website. We will never sell your data to a third party.

How to request your data and erasure of your data

Under the GDPR laws brought in on 25th May 2018, Gisela Graham Ltd is compliant. Your rights now include:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to the processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent

You can see more about these rights at:

If you wish to exercise any of the rights set out above, please email us at or call 020 7708 4956.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

Please be aware that we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Gisela Graham Ltd aims to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will be in contact to notify you.

Please be aware that we are not able to erase any of our stockist/customer data for legal and financial reasons and is not applicable under GDPR.

Cookie Policy

By using or accessing Gisela Graham’s websites (“Site”), you are consenting to our use of Cookies as outlined below.

How we use cookies

Like most websites, we use cookies for a variety of purposes in order to improve your online experience, for analytics and for marketing, but specifically, we use Cookies on the Site for the following purposes. We only use first party cookies on our website.

     Analytical Purposes      We use cookies to analyse user activity in order to improve the Site. For example, we can use cookies to look at aggregate patterns like the average number of visits that users perform before making a purchase. We can use such analysis to gain insights about how to improve the functionality and user experience of the Site.

     Your Preferences & User Experience      We use cookies to gather certain information about users, such as browser type, server, language preference, and country setting, in order to store user preferences on our Site to make your user experience more consistent and convenient. For example, we may store the recent searches you have performed in a cookie so that we can allow you to easily repeat those searches when you return to our Site. In addition, we use cookies to maintain your logged in state when you visit our Site repeatedly. We may also use your IP address to determine your geographic location in order to provide you with the most relevant search results.

     Marketing      We use cookies from third-party partners such as Google and Facebook for marketing purposes. These cookies allow us to display Gisela Graham promotional material to you on other sites you visit across the Internet. Gisela Graham may also share information about your behaviour on the Site with third parties (including operators of third-party websites and/or social networking sites) in order to show you targeted advertisements and other content that has been customized for you.

     Referral Tracking      We use cookies to associate user activity with the third party website that referred the user to our Site, or to associate user activity that Gisela Graham referred to a third party website. These third party partner websites receive credit for the activity of users they refer to our Site, or give Gisela Graham credit for the activity of users referred to such third party websites. We do not share any personal information or information about individual user activities with these partner entities. We also use cookies to associate user activity with the email campaign that referred the user to our Site.

     Testing, Usability, and Performance Improvement Purposes      We use cookies to ensure users receive a consistent user experience while we conduct A/B testing on certain aspects of our Site in order to improve our product offerings. We also use cookies to improve the performance and reliability of our Site.


General Enquiries

Gisela Graham Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.