Where do we deliver?
We offer carriage paid and charged options for the UK and main EU territories.
Shipping can be arranged for all other destinations on request.
Please email firstname.lastname@example.org with the following info:
- Your account number
- Invoice or packing note number
- Affected item code/s & description
- Quantity of the product affected
- Details of any issues identified with the product
Step 2A member of our customer service team will acknowledge receipt of your email within one working day and will advise you if any further action is required.
Step 3We may require the goods to be returned to us. In this instance a collection will be arranged by our customer service team. Please package the damaged items in their original packaging and details of the collection will follow.
- We may ask you to email us a picture of the damaged product
- Any items being collected must be in their original packaging.
- Returns will not be accepted unless previously agreed with Gisela Graham Limited.
- On receipt of your goods a credit note will be raised and where appropriate a refund arranged